I just got off the phone with the CEO of Mobile Monitor Technologies. Apparently he had read my review of the Field Monitor Pro and wanted to follow up on some of my criticisms. These days it’s easy to feel like the words I write are simply flung into the void, left to wander aimlessly through the fog of indifference. Luckily, I was reassured today that there is at least one company out there that cares about their customers’ thoughts and criticisms in an honest and constructive way. I can’t share any information about what may or may not be coming from MMT in the future, but I do believe they are taking the right steps to ensure their products will be innovative and responsive to their users’ needs.
So let this be a lesson to all companies that encounter criticism out here in the void: confront it head-on. Don’t try to squash it, hide it, or deny it. Firms that get a bitter taste in their mouth from critical feedback will have a hard time hiding their bad breath when they lash out.
And no, this follow up was not paid-for (or threatened-for) in any way by MMT.